WHY SHOULD I BUY FROM ELUVAJEWELS?
Your purchase of EluvaJewels products makes a real difference, as we donate a portion of our net proceeds to helping young poor African girls with the education and career opportunities you have enjoyed yourself. It’s our way of adding a little love to every purchase.
CAN I PURCHASE MY JEWELRY IN MY COUNTRY’S CURRENCY?
A.: Absolutely. You can buy your product in any currency of your choice if you are using PayPal or any other method of payment recognized internationally. The system will show you the price conversion value of the item you have selected at checkout. The base currency is the USD because the majority of our customers are based in the USA and all our business partners require payment in US currency, the most widely accepted currency around the world.
HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouse packs your goods and ships them as soon as possible.
Once your order has been shipped, you will receive a tracking number for your order. You may also come back to our website at any time and visit our Order Status page to find the real-time updates of your shipment. If you did not receive your tracking number or any updates from our Order Status page after 5 business days, please contact us immediately for a quick follow up or investigation.
Our order lookup page allows searching your order status using your email and the order confirmation number.
We gave you the second page on our storefront to check your order status. If you think that the 4 weeks delivery time has expired, please contact us for investigation.
HOW LONG DOES THE SHIPPING & HANDLING TAKE?
We know how difficult it is to wait for your package or to answer emails about delivery time. We select the shipping company based on the price you have paid. Expensive items tend to enjoy a faster shipping service.
Our warehouses are located around the world. As soon as your order shows up as “paid” on our screens, it is electronically fulfilled and sent out for delivery.
We send a confirmation email with your tracking number so that you may track your order here
For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days to receive your package. If you are located in Canada, the shipping company will still require 2 to 4 weeks for delivery. EluvaJewels does not keep inventory at its main office. As soon as we receive your payment, we contact our suppliers around the world and the supplier selected will drop ship the product straight to your home address. Orders outside the USA tend to have a longer delivery time.
However, if you are willing to pay for a faster shipping service, you can expect your product in less than 5 days in North America, Europe, Australia and New Zealand.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide to provide a memorable shopping experience to as many fashion lovers as possible.
CAN I CANCEL MY ORDER AFTER SUBMISSION?
Yes! You may cancel your order but make sure you want to proceed before you decide to make your payment.
We understand that you may want to change your mind after you make your payment. In this case, please send immediately a text message to telephone 1-647-214-2358 for cancelation. We need your order confirmation number and the reason for cancelation.
Due to the high order volume, we have installed an electronic fulfillment system and if we receive your message after the package is sent out, we will not be able to cancel the order for you.
Our clients want a faster delivery and we need to send the package as soon as possible to save time on delivery as well.
IS MY PERSONAL INFORMATION SAFE ON YOUR WEBSITE?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged and destroyed.
HOW DO I ORDER ON YOUR WEBSITE?
Simply find the product you’d like to purchase and click the blue “Add To Cart” button. Even if the item shows “out of stock” notification, just fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
CAN I ORDER A PRODUCT SHOWING O INVENTORY IN STOCK?
Absolutely! Please go ahead and submit your order as normal. We will find the product and send it to you as if it was already in stock.
DOES ELUVAJEWELS PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! The quality of the product is guaranteed based on the price you are willing to pay. We have introduced the Made In The USA collection for women who are looking for high-end products. We have created partnerships with many different suppliers to get the best from everyone for you.
If you are not happy with your product or find damages to it, please contact us immediately! Provide your order confirmation number, a picture of the damaged product and circle the damaged area. No need to return the item. We will do all it takes to ensure your best shopping experience. In this case, as per your request, you either get a refund or a new package in the mail.
DO YOU OFFER A REFUND IF I DON’T LIKE THE PRODUCT?
Absolutely! We offer a full refund on your order if you received a wrong or damaged product. Simply visit our refund policy page for complete details.
If you prefer a replacement for the lost or damaged item, we will be glad to send it to the comfort of your home at no extra cost to you. Keep the damaged item or give it to recycling companies as sending it back to us will cost you more than buying a new product. Just send us a picture of the damage. We do not provide any return labels.
WHY IS YOUR SHIPPING TOO HIGH?
Shipping rates vary from $2.95 per purchased item to $ 9.95 per regular free gifts. If you purchase your product, you pay $2.95 only for shipping.
In most cases, we offer FREE shipping to buyers. When you buy more products, you get a special rate based on the type of products you have selected. Even If you buy one product and still think that $.2.95 is still too high for you, just let us know and we will scrap it for you. You may also enter“free shipping” in the search menu to display a multitude of products with a FREE shipping service.
If you live in countries that collect Provincial (State) and/or Federal Tax, that amount is added to your purchase price at checkout but has nothing to do with shipping charges.
WHY DON’T YOU PUT ALL MY PRODUCTS IN ONE PACKAGE TO SAVE ON SHIPPING?
If you buy products of the same nature, we will do so. However, there are products that are not supposed to be sent in the same package.
WHY ARE YOU GIVING AWAY YOUR PRODUCTS FOR FREE?
We give away free products to help you know us and our products better and purchase later. We also hope that you will tell a friend. This is your home away from home, an opportunity for you to help young poor girls around the world with education and employment in the field of their dreams. The more customers we get, the better the prices will be. Any profit we get will help those poor girls to have access to education and employment they desperately need for a better future.
I LIKE YOUR PRODUCT BUT I CAN’T AFFORD THEM.
Most of our products are currently selling at half price plus FREE shipping.
Every month, we have system generated discount coupon codes. Some are displayed on our website for you to use at checkout. If you prefer something else, before making your purchase, just ask for your discount coupon code that may range from 10% to 70% off the original price.
From time to time we may send you discount coupon codes via email. Please make sure to have your email in your EluvaJewels file and to whitelist support@EluvaJewels.com. If you are checking out with your phone number, please make sure your best email address is in your file.
Also, please don’t apply free shipping codes on free gifts.
You may want to participate in our referral program to get special offers and free products from EluvaJewels. Those will be shipped to the comfort of your home for free.
The better we know each other, the better we get for the good of humanity.
I DON’T SEE THE PRODUCTS I WANT
If you don’t see the products you want, please use the review section under each product to tell us which products you would like to see and how much you are ready to pay. You may also send a text message to telephone 1-647-214-2358 and attach the name and product image you want. We will get back to you within 24 hours. We promise to give you the piece of jewelry of your dreams if you are willing to pay for it.
DO YOU SEND ORDER UPDATES BY EMAIL?
We always make sure that you have your order confirmation number. This is your proof of purchase and the key to access your file. You need to make sure that the email firstname.lastname@example.org has been white-listed to send you messages first. You may also check your spam inbox a bring back EluvaJewels messages to your inbox ( by selecting the ” this is not spam option).
Your order confirmation number will be followed by tracking numbers to allow you to track your orders online. You may also track your packages using your names and email address from the Order Lookup page.
You may also send a text message to 1-647-214-2358 if you believe that the delivery time has expired or use the Messenger button from our website to contact us for a faster response.
We can’t access your file without your order confirmation number, especially if your Facebook names don’t match the names used to make your purchases.
Changing your email address may re-set the number of your orders. We recommend using the same email so that you get the benefits related to the Customer Loyalty Program. Repeat customers get a different grade and a variety of benefits.
Should you have any additional questions that haven’t been addressed in our FAQ. Please contact us and we will get back to you as soon as possible!
Our Brand Promise
At EluvaJewels, we strive for Excellence, Integrity, Commitment and Care. We focus our attention on high quality products and a memorable service to our customers. We offer our clients a full year of manufacturer’s warranty on all our collections backed by a full 90-day money back guarantee. If you are unsatisfied with any of our products, we’ll gladly return your investment.